We are getting reports that Symantec AV is flagging InstallBuilder 6.5.3 uninstallers as trojans:
From a customer report:
"The Symantec Endpoint Protection on my machine has virus definitions “22 April 2012 r6”, and thinks the uninstaller contains a Trojan called Bloodhound.Sonar.9 (http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2011-122605-0918-99). I reckon it’s a false positive, but you never know."
Is this a known problem?
asked 23 Apr '12, 06:26
This is not an actual virus signature, but rather a heuristic which is triggering incorrectly.
Based on Information on Symantec Website the
If the Symantec Endpoint Protection does not allow running the uninstaller, here is a workaround: Open Symantec Endpoint Protection, and click Change Settings on the left. Under Proactive Threat Protection, click Configure Settings, and under Sonar, enable the check box Prompt Before Terminating a Process.
answered 23 Apr '12, 06:36