Does not install - just sits there is a empty grey box. installbuilder-8.5.2-windows-installer.exe

Window Task Manager shows the program is using 12,588K memory. Does not appear to be doing anything.

asked 15 Mar '13, 08:39

lawolf's gravatar image

accept rate: 0%

I have just downloaded the binary to doublecheck and it works properly. Just for making sure - below is a link as well as MD5 checksum - can you check that the MD5 checksum of the binary is the same for you? md5: 2b7a5b4a448acfa3104aa1c46f8f77da

Also, what operating system and version are you running? Is UAC enabled or disabled?

Is any anti-virus or firewall software installed and/or running that could prevent the application from running properly?


answered 15 Mar '13, 08:52

wojciechka's gravatar image

wojciechka ♦♦
accept rate: 26%

Hi Wojciechka,

Windows XP Service Pack 3 Symantec Anti virus There is no UAC blocking this install.

Do you have a internal installer which has some kind of debug mode and produces a log which you can look at?

This is preventing installing some newer Tensilica tools as well because they use the Bitrock installer.

I'll give my work email address if you want to take this offline and we'll post the result on the forums if/when we get this working. Regards,

(18 Mar '13, 06:48) lawolf


Please contact us at and we will provide you with a debug enabled build to troubleshoot the issue.

(18 Mar '13, 07:22) wojciechka ♦♦
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Asked: 15 Mar '13, 08:39

Seen: 1,048 times

Last updated: 18 Mar '13, 07:22