Hi,

We are not able to do uninstall in one particular windows 7 64 bit Dell laptop. We tried below uninstallations in the laptop,

  • Uninstalling our software in C and D drive - FAILED
  • Uninstalling a sample project in C and D drive - FAILED
  • Uninstalling Bitrock v16.3.0 in C and D drive - FAILED

Below is the error dialog we get on uninstallation,

alt text

FYI, No log files are getting generated in temp location. Also, we tried creating debugtrace (uninstaller.exe --debugtrace C:debug.txt) file, but that too is not getting created.

Bitrock version we use - 16.3.0

Could you please let us know the root cause of the issue?

Thanks,

Manoj

asked 16 Aug '16, 03:05

Manoj_Ram's gravatar image

Manoj_Ram
30192022
accept rate: 25%

Hi Manoj_Ram,

Could you check if using the option '--syncdebugtrace debug.txt' generates the debug.txt file? If so, could you send it to support@bitrock.com?

(17 Aug '16, 09:02) jesus ♦♦
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Asked: 16 Aug '16, 03:05

Seen: 192 times

Last updated: 17 Aug '16, 09:02