I have been facing an issue with installer created through Bitrock (BitRock InstallBuilder Professional 9.5.1) . On some machines (Windows 7 and Windows 8.1) when I try to run exe it just displays a blank window and nothing happens (Snapshots Below). Although this issue is encountered on a couple of machines only and works as designed on others. I have created two different installers (both based upon Bitrock) and it seems to be an issue with both installers on these machines. Below is the detail of Windows 8.1 on which this issue is encountered :

Win 8.1 64bit Internet browser: Chrome C:drive free space: 3.3GB wired LAN

Please suggest any possible reason for such behavior of installer on these machines and also possible solution.

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Thanks in advance

asked 16 Jun '15, 02:47

Anirudh%20Trehan's gravatar image

Anirudh Trehan
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This question has been handled from support@bitrock.com


answered 01 Jul '15, 09:57

alejandror's gravatar image

alejandror ♦♦
accept rate: 31%

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Asked: 16 Jun '15, 02:47

Seen: 1,245 times

Last updated: 01 Jul '15, 09:57